Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

[March 21, 2005]

National Arbitration Forum Issues Decision on Hillary Clinton Web Address

MINNEAPOLIS --(Business Wire)-- March 21, 2005 -- A National Arbitration Forum arbitrator rules in favor of Hillary Clinton regarding the Internet domain name hillaryclinton.com

The National Arbitration Forum announced today that a ruling has been issued in favor of Hillary Rodham Clinton regarding rights to the Internet domain name hillaryclinton.com.

Senator Clinton, represented by James Lamb of Ryan, Phillips, Utrecht and MacKinnon, filed a complaint with the National Arbitration Forum on February 1, 2005 asserting legal rights to the Web address bearing her name.

Ruling in Senator Clinton's favor, National Arbitration Forum arbitrator Tyrus R. Atkinson, Jr. found that the other party, Michele Dinoia, registered the hillaryclinton.com domain name on October 22, 2001, and was using the disputed domain name to direct Internet users to a Web site that displays a generic search engine, links to commercial Web sites, and exposes users to pop-up ads and pay-per-click search results. In addition, the disputed domain name would bookmark itself as the visitor's homepage each time he or she opened his or her Internet browser.


The arbitrator found that Dinoia did not have legitimate rights to the Web address hillaryclinton.com and that the Web address was confusingly similar to Senator Clinton's trademark rights in her own name. The arbitrator also found that Dinoia was using hillaryclinton.com in bad faith by presumably profiting from the use of it.

Senator Clinton's Internet domain dispute was one of thousands heard each year by the National Arbitration Forum under the Uniform Domain Name Dispute Resolution Policy ("UDRP") of the Internet Corporation for Assigned Names and Numbers ("ICANN"). The domain name dispute process is a popular alternative to lengthy and expensive trademark lawsuits.

A copy of the decision, Hillary Rodham Clinton v. Michele Dinoia a/k/a SZK.com, is available for viewing on the National Arbitration Forum Web site at:

http://www.arb-forum.com/domains/decisions/414641.htm

About the National Arbitration Forum

The National Arbitration Forum is one of the world's largest neutral administrators of alternative dispute resolution services, including arbitration and mediation. Representing a distinguished panel of over 1,500 experienced attorneys and retired judges who know and apply the law objectively according to their respective jurisdictions, the National Arbitration Forum provides businesses and consumers alike with fair, reasonable, and impartial access to justice. Founded in 1986, the National Arbitration Forum administers more than 50,000 cases annually. Headquartered in Minneapolis, Minnesota, the National Arbitration Forum also has offices located in New Jersey and Los Angeles. Additional information is available at the National Arbitration Forum's Web site at www.arbitration-forum.com.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos