Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

[June 16, 2005]

RSD introduces a comprehensive and efficient e-mail management tool

Mail2Folders™ enables the enterprise to address e-mail related compliance issues and transforms the e-mail into a full-fledged document

Geneva, June 16, 2005 – RSD is proud to announce Mail2Folders, a new component that integrates e-mail with all enterprise business-critical content. It is designed to empower the enterprise to manage e-mail communications, which have become a strategic source of information and a major communication channel for business transactions including contract negotiations, invoicing and inquiries.


Working with RSD Folders™ server, this innovative solution paves the way for a unique e-mail management system that works with all IMAP compliant email applications such as Outlook and Notes. Within the e-mail application, the user simply "drags & drops" an e-mail into an archive folder. Mail2Folders ensures that the e-mail is archived and available to all users authorized to view that folder. With rapid implementation, requiring no client installation, Mail2Folders stores e-mails in a standard RFC 2822 archive format, independent from e-mail application type. The benefits of this solution are threefold.

By archiving the e-mail in RSD Folders, while preserving the e-mail format, Mail2Folders ensures that the e-mail is available years later, if needed for compliance concerns or queries. Like any other enterprise document, enterprise-wide archive policies are enforced, guaranteeing that e-mails are available for the required time period.

This RSD solution has a non-proprietary interface providing long-term access regardless of product changes on the e-mail server and therefore ensuring to the organization strategic information longevity. Furthermore, the strains on the e-mail server storage resources are reduced, as e-mails no longer need to be maintained there.

The most powerful feature of the component is the ability to share this information, with all authorized users throughout the enterprise By applying enterprise-wide classification rules, defined in RSD Folders, Mail2Folders ensures that a potentially important piece correspondence is not lost in an employee's inbox. The user-oriented content becomes enterprise-oriented. Mail2Folders means e-mails are always available to authorized users.

Improving productivity and customer service, Mail2Folders reduces total cost of ownership by reducing storage costs and increasing e-mail systems performance. RSD Solution now supports e-mail as a natural extension of the core archiving and information management functionality.

About the RSD Folders™ product line
RSD Folders™ can be best described as a state-of-the art document management system. Running on OS/390, Unix (AIX, Sun Solaris, HP-UX, Linux) and Windows (NT/2000/ XP) server platforms, RSD Folders™ can capture a document in any format and assign it to one or more folders. The product supports any structured document format (Line, PDF, AFP) as well as unstructured document formats (scanned images, video, sound). The RSD Folders™ solution is built on a unique architecture fully adapted to flexible storage, organization and presentation of data needed for business critical applications such as CRM, ERM and EBPP.

About RSD
RSD, a name associated with innovation and technical excellence, is a leading provider of document management systems. RSD's comprehensive solutions are designed to deliver rapid deployment of all corporate documents and guarantee seamless access to all business critical data within an organization. Today, over a thousand companies around the world, including a majority of the "Fortune 500" across all industries, depend on the "savoir-faire" of RSD for their document distribution, archival and restoration needs. The company has its headquarters in Geneva, with affiliates in New York and London. The synergy of the RSD organization, together with its network of distributors and partners, enables RSD to manage projects on a global scale and to deliver solutions to support business in over 30 countries around the world. For more information regarding RSD products, please visit our Web site at www.rsd.com or e-mail us at info@rsd.com.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos