Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

[July 26, 2005]

Mail-Filters Continues to Lead the Way in the Anti-Spam Industry: Users of Mail-Filters' Anti-Spam Technology Praise its Low False Positive Rates

SAN MATEO, Calif. --(Business Wire)-- July 26, 2005 -- Now That Most Anti-Spam Filters Are Able to Catch More Than 95% Spam, Users Recognize That False Positives Have Become Their Real Problem

Mail-Filters.com, Inc., the global leader in OEM anti-spam solutions, provides technology for its OEM partners that filters billions of messages a day in more than 100 countries and 30 languages. Where most anti-spam technologies have focused on achieving higher catch-rates with apparent disregard for false-positive rates, Mail-Filters has achieved industry leading catch-rate with nearly no false-positives. Mail-Filters' technology is consistently praised by both the industry and its users for its low false positive rates as well as its ability to stop spam and phishing messages.


Comments such as the following are typical:

-- "We got our first false positive last week, after some 10M messages processed, which means that we have an extremely high efficiency."

-- "I have yet to find a 'false positive' from my Premium (Mail-Filters) spam trap which accounts for about 98% of all our caught spam."

-- "We have not received a single reported false positive in the three month period the program has been running."

Mail-Filters combines two proprietary weapons to catch both spam and phishing messages: the Bullet Signature Database created and maintained by both technology and human editors, and the STAR Engine that detects spammer tricks. This approach allows the filter to catch new types of spam, including phishing, embedded content, HTML, and foreign language spam. The result is a catch rate of more than 95% with less than 1 in 1,000,000 false positives.

"The Mail-Filters technology was designed four years ago with the problem of false positives high on our list of system requirements," says Ben Westbrook, CEO of Mail-Filters. "Early in the design phase it became apparent that open source solutions and those relying on statistical analysis cannot catch spam and avoid false positives -- at the same time -- they have to trade off one for the other." Mr. Westbrook continued: "To avoid this problem, and building on extensive experience designing anti-virus filters, we chose to base our anti-spam filter on signatures written and maintained by human editors. As a result, unlike most filters that are considered `acceptable' in comparison tests if they have a false positive rate of 0.1%, or 1 in 1,000 messages, we have never had to accept anything less than 1 false positive in 100,000 messages. In actual usage, as you can see from these quotes, we consistently achieve better than 1 in 1,000,000."

ABOUT MAIL-FILTERS

Founded in 2001, Mail-Filters focuses on providing its technology through OEM partners. Recognized as the global leader in the OEM anti-spam market, the Mail-Filters technology is currently deployed with over 30,000 enterprise customers, filtering millions of mailboxes, in over 100 countries and supporting over 30 languages. Mail-Filters processes billions of messages every day and is one of the only anti-spam companies to offer a guarantee on performance.

Mail-Filters.com, Inc. is located in San Mateo, California. The company can be found on the Internet at www.Mail-Filters.com or reached in the USA at (650) 655-7700, and the UK at +44 (0)7769 680819.

Mail-Filters, Mail-Filters.com Inc., PhishRepellent, SpamCure, SpamRepellent, Bullet Signature, STAR Engine, StarEngine SDK, StarEngine Enterprise SDK, StarEngine Desktop SDK, and StarEngine Embedded SDK are trademarks of Mail-Filters.com Inc. All other trademarks, product or service names, brand names, company names and/or logos appearing in this release are the property of their respective owners.

Mail-Filters.com, Inc.

411 Borel Avenue, Suite 510

San Mateo, CA 94402

(650) 655-7700

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos