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Cloud Call Center Community Featured Article

[September 20, 2004]

MPEG LA Issues Revised License for MPEG-4 Part 2 Visual; Changes meet emerging market conditions

DENVER --(Business Wire)-- Sept. 20, 2004 -- MPEG LA, LLC today issued the revised MPEG-4 Visual Patent Portfolio License for the MPEG-4 Visual (Part 2) Standard. The revisions were outlined in a press release in April 2004 (see http://www.mpegla.com/news/n_04-04-29_m4v.pdf); the revised License retains many of the same terms as the old License but is simpler for both manufacturers and video providers to apply. The MPEG-4 Visual Patent Portfolio License, which issued in November 2002, now has more than 140 Licensees representing a wide spectrum of users (see http://www.mpegla.com for a list of Licensees). The revised License will be offered to all new as well as current licensees.


To request a copy of the revised License, go http://www.mpegla.com/m4v/m4v-agreement.cfm.

MPEG LA, LLC

MPEG LA is the world leader in one-stop technology platform patent licenses, enabling users to acquire patent rights necessary for a particular technology standard or platform from multiple patent holders in a single transaction. Wherever an independently administered one-stop patent license would provide a convenient marketplace alternative to assist users with implementation of their technology choices, the licensing model pioneered and employed by MPEG LA may provide a solution. MPEG LA is not related to any standards agency and is not an affiliate of any patent holder. MPEG LA licenses portfolios of essential patents for the MPEG-2, IEEE 1394, DVB-T, MPEG-4 (Part 2) Visual, MPEG-4 Systems and AVC/H.264 (also known as MPEG-4 Part 10) standards. MPEG LA is also facilitating the establishment of licenses for DRM Reference Model v 2.0 and the proposed SMPTE VC-1 standard. For more information, please refer to www.mpegla.com.

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Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
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3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

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In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

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