Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

[October 12, 2004]

New England Sports Network Signs Up HD-PRIME, Delivers Red Sox and Bruins Seasons in High Def

PRINCETON, N.J. --(Business Wire)-- Oct. 12, 2004 --

NESN Taps America's Only Two-Satellite HD Cable Neighborhood to Distribute Regional HD Sports Programming throughout New England

Like a big league baseball pitcher who's on his game, SES AMERICOM, an SES GLOBAL company (Euronext Paris, Luxembourg and Frankfurt Stock Exchanges:SESG), announced today it has signed a multi-year, multi-million-dollar contract extension with the New England Sports Network (NESN) to distribute regional sports programming in standard and high definition to fans across the six New England states.


Under the agreement, NESN will enlist the advanced HD capabilities of SES AMERICOM's new AMC-11 satellite, one of two identical state-of-the-art spacecraft supporting HD-PRIME, America's only two satellite HD cable neighborhood. NESN provides exclusive coverage of the Boston Red Sox and Boston Bruins, has delivered over 120 home games in HD since September 2003, and plans to begin covering some road games in 2005. The network also delivers minor league baseball and hockey, local college football, basketball and hockey, and other sports of regional interest.

"New Englanders take their sports seriously and New England Sports Network is dedicated to making sure fans in nearly four million homes get the best coverage of the most relevant events in the region," said Carl Capista, vice president of media and entertainment services for SES AMERICOM. "SES AMERICOM has been distributing NESN programming for years and now our HD-PRIME neighborhood will serve New England viewers better than ever with exciting sports in HD."

"SES AMERICOM and its HD-PRIME neighborhood deliver the quality and reliability NESN must have to provide our award winning Red Sox and Bruins coverage to New England sports fans," said Sean McGrail, president of New England Sports Network. "NESN has built its business by providing the best at home game viewing experience possible. Now our viewers can see New England sports like never before, with the leader in HD programming distribution on our team."

The HD-PRIME(TM) Satellites

AMC-10 and AMC-11 are all C-band satellites, with orbital slots located at 135 degrees west longitude and 131 degrees west longitude respectively. The two A2100 spacecraft, built by Lockheed Martin Commercial Space Systems, have been optimized for next generation programming services, including high-definition channels. Each of the 24 transponders is supported by a 20 watt SSPA, delivering almost a 20% increase in power over their predecessors, Satcom C-3 and Satcom C-4. In addition, a higher level of on-board redundancy plus an in-orbit protection satellite, AMC-7, currently operating at 137 degrees west longitude, will protect the cable programming services.

About SES AMERICOM

The largest supplier of satellite services in the U.S., SES AMERICOM, Inc. is recognized as a pioneer of global satellite communications services. Established in 1973 with its first satellite circuit for the U.S. Department of Defense, the company currently operates a fleet of 16 spacecraft in orbital positions predominantly providing service throughout the Americas. As a member of the SES GLOBAL family, SES AMERICOM is able to provide end-to-end telecommunications solutions to any region in the world. In 2001, the company established AMERICOM Government Services, a wholly owned subsidiary dedicated to providing satellite-based communications solutions to both civilian and defense agencies of the U.S. government. In 2003, SES AMERICOM formed WORLDSAT, a wholly owned subsidiary that markets capacity on four satellites covering Asia and the Atlantic and Pacific Ocean regions, and connecting premier regional satellite fleets. With its combined operations, SES AMERICOM serves broadcasters, cable programmers, aeronautical and maritime communications integrators, Internet service providers, mobile communications networks, government agencies, educational institutions, carriers and secure global data networks with efficient communication and content distribution solutions.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos