Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

[September 08, 2004]

Brilliant Digital Entertainment and Altnet File Suit Against Infringers of Its ``TrueNames'' Patent

WOODLAND HILLS, Calif. --(Business Wire)-- Sept. 8, 2004 -- Action Alleges Abuse of Protected Algorithm by "Spoofers," Names Web Services and Riaa as Defendants

Stating its efforts at cooperation have proven fruitless, Brilliant Digital Entertainment (BDE) subsidiary Altnet has filed a civil suit against a number of companies and organizations, including the RIAA, alleging the breach of the "TrueNames" patent it licensed in 2002. The suit names RIAA chief Mitch Bainwol, and the RIAA's Hillary Rosen, Cary Sherman and Marc Morgenstern as defendants, in addition to The RIAA, Overpeer, Inc., Loudeye, Inc., and Media Sentry Inc. Altnet alleges some of the defendants infringe on its patents to "spoof" peer-to-peer (P2P) users with bogus or corrupted media files. Altnet alleges this has inhibited the growth of P2P for legitimate file sharing that benefits copyright holders (which Altnet advocates) and thereby has injured its business.


The suit, while narrowly focused on a specific, patented algorithm that permits the unique naming of files across peer-to-peer networks, has far-ranging implications in the ongoing battle between artists, copyright holders, labels and consumers over their respective rights to share files over the Internet. Recently, the US 9th Circuit Court of Appeals ruled that certain file sharing networks were not liable for the actions of their users who share files.

"Regrettably, our unique business proposition, backed by our exclusive patent rights, has been rejected continuously over the past three years, forcing us to seek injunctive relief. We've exhausted every means of trying to work with defendants and those they represent to patiently encourage and positively develop the P2P distribution channel," says Altnet CEO Kevin Bermeister. "Ironically, Altnet has built its business to directly address the modern moral dilemma of digital copyright infringement; yet their failure to establish -- or embrace -- legitimate, consistent and competitive business practices, delays the day when we will both see significant revenue from this incredible distribution stream that is already providing substantial benefit to many copyright owners and consumers. In the interim, we cannot stand by and allow them to erode our business opportunity by the wholesale infringement of our rights."

Altnet President Lee Jaffe adds, "Overpeer claims it spoofs up to 200 million files per month. That adds up to a lot of instances of patent violation(1). The defendants have had the opportunity to work closely with us to innovate and improve the overall content experience for file sharers, yet they choose to send users damaged files that erode relationships between artists, bands, and their fans."

Altnet, for its part, has built its business advocating authorized distribution of files over the Internet and stresses its commitment to providing full compensation for copyright holders through advertising, content sales and revenue sharing. The company has successfully distributed video and audio clips from the recent Warped Tour online and has agreements with over seventy independent record labels to assist them in distributing their artists' music over peer-to-peer networks. TrueNames, according to Bermeister, is the most efficient method to identify unique files on distributed networks. "Nothing else is as simple or effective," he says.

Ironically, Overpeer collects -- and sells -- information gathered from consumers' computers. While officially dubbed "data mining," the information gathering practice is more often compared to "adware" or "spyware," which provides clients with information about computer users' web habits -- without informing users the data mining is going on. Others claim this kind of software slows down user computers.

Bermeister concludes, "We're saddened to have had to take this kind of action and are confident we will prevail."

About Altnet

Altnet (www.altnet.com) is a leading online distributor of licensed digital entertainment, enabling its roster of over 100 record labels, film studios, and software and video game developers to market and sell their media to a worldwide audience of 70 million users. Altnet powers leading peer-to-peer applications, internet portals and affiliate websites with turnkey access to Altnet's library of rights-managed downloadable content and integrated payment processing gateway.

About Brilliant Digital Entertainment

Brilliant Digital Entertainment, Inc. (OTCBB:BDEI) is the parent company of Altnet Inc. and a developer of contextual advertising and content creation and distribution technologies for the Internet. Find out more at www.brilliantdigital.com.

(1) Source: www.mtv.com/news/articles/1470464/20030310/linkin_park.jhtml?headlines

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos