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Cloud Call Center Community Featured Article

[October 27, 2004]

etalk to Conduct Oct. 29 RealMarket.Com Webinar on Applying Six Sigma to Contact Centers

IRVING, Texas --(Business Wire)-- Oct. 27, 2004 -- etalk Corporation, the leading provider of maximum Performance Impact(TM) solutions for enterprise contact centers, is sponsoring a Webinar on applying Six Sigma in a contact center on Friday, October 29. Interested attendees can view the online session at RealMarket.com's Web site, http://www.realmarket.com/live/102904-00253/, for the next 12 months starting on October 29 by entering their name and email address.


The Webinar will be conducted by Roger Lee, etalk's director of consulting services. Lee is a certified Six Sigma black belt, and will present an actual Six Sigma project on reducing calls into an internal help desk and discuss the quality tools that were used to improve processes in the project.

Six Sigma is a disciplined, problem-solving methodology that uses statistical analysis in conjunction with the skill sets to understand company or organization's "big picture," and how to break down the "big picture" into smaller chunks. Sigma is a performance indicator describing the capability of a product, service, process and/or input of consistently meeting current and future defined requirements or expectations.

About etalk

etalk is a global leader of Maximum Performance Impact solutions for enterprise contact centers. Since its inception in 1983, etalk solutions have been used to build valuable long-term customer relationships at more than 1,500 worldwide contact centers. The etalk suite of integrated solutions, including the Qfiniti(TM), JASS(TM), Recorder(R), Advisor(TM), Expert(TM) and Survey(TM), improve both customer service and the CRM decision-making process. Using a combination of etalk's award-winning products and outstanding services, customers can design, implement and continually refine their quality program initiatives, achieving their overall business objectives. etalk operates in more than 40 countries through its Worldwide Business Partner Program. For more information, contact etalk at www.etalk.com.

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