Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

[October 26, 2004]

Borland to Provide UML Support to Microsoft Visual Studio 2005 Team System

VANCOUVER, British Columbia --(Business Wire)-- Oct. 26, 2004 -- Borland Together Products to Support "Software Factories," an Emerging Industry Approach to Making Software Development More Efficient and Predictable

Borland Software Corporation (Nasdaq:BORL), the global leader for platform independent solutions for Software Delivery Optimization, today joined Microsoft Corp. and other industry leaders in announcing support and future plans for Software Factories, a new industry approach to improve software development.


As part of Borland's support for Software Factories, the company also announced plans to deliver the domain-specific modeling solution providing Unified Modeling Language (UML(R)) capabilities within the Microsoft Visual Studio 2005 Team System.

"Today, software development is an art and there will always be a need for the magic that developers perform daily," said Pat Kerpan, chief technology officer at Borland. "While software development will always benefit from the artisan approach, Borland believes there is still huge business value in driving a more efficient and predictable process. The Software Factory approach, which is intended to provide highly customized tools and content, can evolve and automate the development process so developers can focus on their art, while businesses benefit from the value that automation can provide. This alignment of people, process and technology is the backbone of Borland's Software Delivery Optimization vision."

Software Factories, which consist of domain-specific tools, processes and content, promise to automate the repeatable and predictable processes within software development. This will allow teams to focus more on accelerating delivery of quality applications and ensuring those applications meet the business objectives for which they were designed -- important tenets of Software Delivery Optimization.

To speed the creation of Software Factories, Microsoft today introduced a number of software components for developing customized design tools for the Visual Studio 2005 Team System. Borland plans to first support UML 2.0 in its existing Together for Visual Studio .NET modeling solution within the first half of 2005. Borland then expects to use Microsoft's recently announced components to support similar functionality within Visual Studio 2005 Team System upon its availability.

As part of Borland's own effort to make visual design more approachable, the company also announced this week a set of role-specific modeling solutions for Architects, Designers and Developers. Borland's line of Together modeling products are designed to offer advanced modeling capabilities via a collaborative role-based perspective, making it easier to examine, analyze and communicate design information across teams and throughout the application lifecycle. With editions that support Borland JBuilder(R), Borland C++ Builder(R), Eclipse and Microsoft Visual Studio, these Together products already transition UML into domain-specific languages.

"Software Factories offer a more specific and simplified approach to software development than UML and other modeling languages can provide today," said Rick LaPlante, general manager for the Visual Studio 2005 Team System at Microsoft. "However there may be customers who want a more rigorous approach to visual design, such as UML. For those customers, Borland will be able to provide a modeling solution that can leverage the best of both worlds."

For more information on the new line of Borland Together modeling solutions, please visit www.borland.com/together.

About Borland

Founded in 1983, Borland Software Corporation (Nasdaq:BORL) is the global leader in platform independent solutions for software delivery optimization. The company provides the software and services that align the teams, technology and processes required to maximize the business value of software. To learn more about delivering quality software, on time and within budget, visit: http://www.borland.com.

Together, JBuilder and C++ Builder are registered trademarks of Borland Software Corporation in the United States and other countries. All other marks are the property of their respective owners.

Safe Harbor Statement

This release contains "forward-looking statements" as defined under the U.S. Federal Securities Laws, including the Private Securities Litigation Reform Act of 1995 and is subject to the safe harbors created by such laws. Forward-looking statements may relate to, but are not limited to, the anticipated dates of availability of Together for Visual Studio, the projected acceptance by existing or potential customers of Together for Visual Studio, the potential features of Together for Visual Studio, or benefits to be derived therefrom. Such forward-looking statements are based on current expectations that involve a number of uncertainties and risks that may cause actual events or results to differ materially. Factors that could cause actual events or results to differ materially include, among others, the following: rapid technological change that can adversely affect the demand for Borland products, shifts in customer demand, delays in actions or announcements by competitors, and software errors. These and other risks may be detailed from time to time in Borland periodic reports filed with the Securities and Exchange Commission, including, but not limited to, its latest Annual Report on Form 10-K and its latest Quarterly Report on Form 10-Q, copies of which may be obtained from www.sec.gov. Borland is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos