Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

[May 25, 2004]

IDC Forecasts Strong Growth for Software Subscription Revenues While Revenue from Perpetual Licenses Declines

FRAMINGHAM, Mass. --(Business Wire)-- May 25, 2004 -- Worldwide revenues associated with subscription software licenses are on an upward swing. According to a new IDC study, software subscription licensing will grow at a 16.6% compound annual growth rate (CAGR) from 2003-2008, while perpetual licenses will experience a -0.3% CAGR. By the end of the forecast period, subscription license revenues for the worldwide software market will reach $43 billion.


"The increased interest in subscription licensing stems from industry consensus that traditional licensing models are no longer suitable," said Amy Konary, program manager for IDC's new Pricing, Licensing and Delivery service. "Subscription models help vendors increase the predictability of their software revenues, making it easier to demonstrate future health. Customers enjoy the low up-front cost of the subscription model and the ability to build an ongoing relationship with the software provider that they pay on an ongoing basis."

However, subscription licensing models can have drawbacks. Moving to subscription revenues can have a negative impact on vendor revenues and ultimately share price. It also requires vendors to sell customers on the value of their software on an ongoing basis. Customers like this aspect because they believe it results in better customer support. Konary added, "Perpetual licensing will make the most sense in some cases and in others subscription licensing will. It really depends on the vendor's and customer's situation and preference."

IDC's Worldwide Subscription Software Licensing Forecast, 2004-2008 (IDC #31314) study provides a detailed assessment of the strengths and weaknesses of subscription and perpetual software licensing models and worldwide revenue forecast for each method through 2008. Included are profiles of selected subscription licensing strategies employed by Macrovision, NetSuite, Salesforce.com, SAS Institute, and Synopsis, as well as recommendations for software vendors considering the move towards subscription.

To purchase this document, call IDC's sales hotline at 508-988-7988 or email sales@idc.com.

About IDC

IDC is the premier global market intelligence and advisory firm in the information technology and telecommunications industries. We analyze and predict technology trends so that our clients can make strategic, fact-based decisions on IT purchases and business strategy. Over 700 IDC analysts in 50 countries provide local expertise and insights on technology markets. Business executives and IT managers have relied for 40 years on our advice to make decisions that contribute to the success of their organizations.

IDC is a subsidiary of IDG, the world's leading technology media, research, and events company. Additional information can be found at www.idc.com.

All product and company names may be trademarks or registered trademarks of their respective holders.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
Read More »
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Read More »
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.
Read More »

Cloud Based Solutions Brochure


areg
Contact Centers Made Simple by 3CLogic

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
Read More »
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.
Read More »

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.
Read More »

3CLogic Videos