Connect With Us

800-350-8656

9700 Great Seneca Hwy
Rockville, MD 20850

info@3CLogic.com
sales@3CLogic.com
"enhanced reporting"
Not only did we get all the features of our old system with 3CLogic, we got enhanced reporting features that are pictorial, graphical and intuitive.
-Mohit Adalkha,
Assistant General Manager,
Spanco BPO
"endless opportunity"
Since deploying 3CLogic’s Contact Center solution, we are presented with an endless opportunity for business and sales growth.
-Dale McCrary,
VP of Technology,
Sopra Brands
"state of the art product"
3CLogic has come out with a state of the art product that is based on a combination of Cloud Services and Distributed Computing Architecture.
-Alvaro Ramirez,
Cediva

Cloud Call Center Community Featured Article

[December 01, 2004]

Help Fight AIDS In Africa by Donating Used PDAs; For World AIDS Day: Skyscape and SATELLIFE Will Refit Handheld Devices with Medical References and Donate Them to Doctors in Africa

HUDSON, Mass. --(Business Wire)-- Dec. 1, 2004 -- Most of the seven million Americans who upgrade to a new PDA every year simply throw their used one away or put it in a drawer not knowing what to do with it. Skyscape and SATELLIFE are creating a "Global Supply Line" that will eliminate this waste and put old handheld devices to good use--by donating them to physicians in Africa. Skyscape will equip these handheld devices with mobile medical references enabling health practitioners in the developing world to access the latest medical information while working in rural areas. This program begins December 1, 2004 (World AIDS Day).


"Like cell phones, PDA turnover is high as new models are introduced. This holiday season many PDAs will be retired, but these can be put to good use: helping doctors in developing nations provide better healthcare," said Sandeep Shah, CEO of Skyscape. "For more than a decade we have been developing different ways by which mobile medicine can improve healthcare. Now teaming with SATELLIFE, Skyscape is bringing these benefits to the farthest corners of the world."

Anyone wishing to donate their used PDA should visit, www.skyscape.com/AIDSDAY for more information.

Skyscape will equip the donated devices with a suite of integrated titles--including Griffith's 5-Minute Clinical Consult, Johns Hopkins Hospital 2002 Guide to Medical Care of Patients with HIV Infection, Harrison's Manual of Medicine and A to Z Drugs. These references offer detailed coverage of information that is critical for the treatment of AIDS patients.

SATELLIFE will distribute the PDAs to doctors in Uganda and other East African countries as part of its existing initiative to fight the spread of AIDS in Africa and improve medical care by providing doctors the most current treatment guidelines and references.

Making a Difference

"Outside of a few select hospitals, most doctors in Sub-Saharan Africa do not have access to the latest medical information - which is essential for providing the highest quality of medical care," said Holly Ladd, executive director, SATELLIFE. "By providing doctors with the references they need on handheld devices, we can ensure they get out to the clinics and rural areas where they can have the most significant impact."

Physicians in Uganda frequently travel half a day to treat a patient in rural areas. They cannot bring what few references they own with them, which means if it is not a simple issue, patients may not receive the proper treatment for days. With a PDA, physicians can stay at the patient's bedside, check for available drugs to treat the condition, and treat the patient immediately.

The donated PDAs will be tested and shipped to Africa within a month, enabling the donation to have an immediate impact. SATELLIFE is working with the Makerere University in Uganda, a center for excellence in the research and treatment of AIDS and other clinics in Uganda, Kenya, Tanzania and South Africa. SATELLIFE will also handle the distribution of the devices and the training of the health practitioners who receive them.

Dr. Patrick Okello, Kampala, Uganda, who participated in an earlier program said, "The best gift you have given me is the PDA. Everything I need in my practice is here!"

The goal is to provide PDAs for at least 400 doctors, making it the largest donation program of its kind.

About SATELLIFE

For the past 15 years SATELLIFE, which was founded by Nobel Prize winning cardiologist Dr. Bernard Lown, has been a global leader in delivering health information to the world's poorest countries. More than 20,000 health professionals in 150 countries, including doctors, nurses, medical students, researchers, government officials, and program managers, access SATELLIFE's vital networks everyday.

About Skyscape

Skyscape is the leading provider of interactive, intelligent mobile solutions that improve the quality and efficiency of patient care and help reduce medical errors. Skyscape provides more than 240 of medicine's most trusted and reputable medical references, from more than 30 major medical publishers, for over 35 medical specialties, all integrated via its patented smARTlink technology. Skyscape's Constellation suites are all-in-one decision support solutions customized for individual specialties and include critical information on drugs, diseases, interactions, lab information, treatment options and guidelines. Skyscape has the largest installed base of paying customers in the industry, including hospitals, medical schools and individual practitioners at hundreds of leading institutions. Skyscape's solutions are available on multiple platforms, including Palm OS(R), Windows(R) CE and Pocket PC. For more information about Skyscape, visit www.skyscape.com.

Skyscape and smARTlink are registered trademarks. All trademarks are the property of their respective owners.

[ Back To Homepage ]

Resources

Top 5 Disadvantges of Outsourcing
All businesses alike, no matter what goods and services they provide, strive for 100% customer satisfaction. Any decrease in customer satisfaction rates, whether it is through customer service or product interactions can be detrimental to your company's success.
The Five Most Dangerous Mistakes Sales Organizations Make
Studies show that the odds of contacting a lead if called in 5 minutes versus 30 minutes drop 100 times. The odds of qualifying a lead if called in 5 minutes versus 30 minutes drop 21 times.
Remote Agents in the Cloud!
As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads.

Cloud Based Solutions Brochure

3CLogic News

Online Certification Tests from 3CLogic Enhance Quality Assessments for Contact Center Agents and Managers
November 19, 2011
Launch of new 3CLogic University facilitates business growth with certified Call Center staff. Online tests assess agents’ and managers’ contact center knowledge.
3CLogic to Double Efficiency of Contact Centers with the Addition of Blended and Multi-Channel Functionalities
October 26, 2011
3CLogic removes barriers for call centers to move to a cloud based service with multi-channel interactions including email, text, voice, and chat. Call blending in the cloud can increase new revenues for businesses by as much as 40%.

White Papers

Hosted Contact Centers
In a contemporary era, communication with global citizens calls for global technologies. This means that the hosted contact centers need costly equipment and solutions that cater to modern day needs. They need to be constantly upgraded to give a satisfying experience to the customers.

3CLogic Videos