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Cloud Call Center Community Featured Article

[August 18, 2004]

Utah State University Selects Superior Solid State SCSI Wide Flash Disk Technology from BiTMICRO to Accelerate Access to User Information

CHICAGO --(Business Wire)-- Aug. 18, 2004 --

-- Featuring Burst R/W Rates of Up To 40 MB/sec, Sustained Random R/W Rates of Up To 34 MB/sec and 9,500 IOPS, E-Disk Flash Drive Accelerates E-mail Access with Non-Volatile, Hot Swappable, Solid State Disk Storage Technology

BiTMICRO(R) Networks, a pioneer in intelligent flash IDE/ATA, SCSI, USB, VME, PMC, CompactPCI, Firewire, Ethernet, and Fibre Channel solid state storage solutions, today announced at the HP World 2004 Solutions and Technology Conference and Expo the successful integration of its E-Disk(R) solid state flash disk drive within Utah State University's enterprise e-mail application.


Utah State University (http://www.usu.edu/) maintains a VMS cluster composed of four machines. Used as a central computing resource by administrative and academic users within the university's data network, the cluster is powered by OpenVMS, an advanced operating system that operates on the VAX and Alpha architectures. Data storage is provided by an HP StorageWorks Modular Smart Array 1000 (MSA1000), a 2 Gb Fibre Channel to Ultra SCSI storage system for entry-level to midrange SAN applications.

The VMS Cluster is utilized by almost 25,000 users, composed of students, faculty and administrative personnel of Utah State, to access their email accounts. Due to the growing number of online users, users started to notice degradation in response time. Utah State looked around for a solution and decided to install a 3.5" E-Disk(R) SCSI Wide flash disk to the HP MSA1000.

After the installation, users immediately noticed a significant improvement in access time. Boasting random I/O rates of up to 9,500/sec, burst read/write rates of up to 40 MB/sec and sustained random read/write rates of up to 34 MB/sec, the E-Disk(R) SCSI flash disk provided ultra fast storage space for frequently accessed data such as e-mail password files. It plugged in directly just like a regular hard disk drive and was recognized and configured just as easily.

"We looked around for a suitable storage solution and found few that fit into our existing IT infrastructure. Our tests show that the E-Disk(R) offered speeds four times faster than an older RAM disk and about 15 times faster than magnetic disk drives. Speed and cost are our primary concerns, and we're happy to note that BiTMICRO's E-Disk(R) flash drive is a worthwhile investment given its outstanding performance," states Kim Marshall, Director, Network and Computing Services of Utah State.

"Backward compatibility, interoperability and superior solid-state storage technology: These are the core benefits provided by E-Disk(R) to its users," says Jake Pasion, Director of Sales of BiTMICRO(R) Networks. "BiTMICRO is pleased to have brought the benefits of non-volatile solid state storage to a distinguished educational institution such as Utah State University. E-Disk(R) enterprise-class features make it the ideal high-performance direct attached storage (DAS) device for SAN arrays that require fast access time and reliability," Pasion adds.

BiTMICRO(R) E-Disk(R) solid state disk storage solutions are showcased at HP World 2004, which is currently being held at the McCormick Place in Chicago, Illinois from August 16 to 20, 2004. HP World 2004 is an independent event hosted by Interex and Encompass, two leading independent associations of HP computing professionals, with HP as the premier sponsor.

For E-Disk(R) technology information, pricing and availability, call 510-74E-DISK/510-743-3475, e-mail sales@bitmicro.com or visit http://www.bitmicro.com.

About BiTMICRO Networks

BiTMICRO(R) Networks (http://www.bitmicro.com), a privately held California corporation, is the leading provider of rugged and high performance non-volatile solid state disk, flash disk drive, and network storage and management solutions. E-Disk(R) storage solutions are offered with SCSI, IDE/ATA, Fibre Channel, USB, FireWire, Compact PCI, VME, PMC and Ethernet interfaces in 2.5-inch and 3.5-inch hard disk drive footprints, single-wide PMC, 3U and 6U board, and 19-inch rack mount configurations scalable up to several terabytes of pure solid state storage.

Ace-Disk(TM), E-Disk(R), securErase(R), and BiTMICRO(R) are trademark or registered trademarks of BiTMICRO Networks, Inc. Other names are trademarks or registered trademarks of their respective companies.

High-resolution photo images of BiTMICRO's product line are available at http://www.bitmicro.com/press_multimedia.php.

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