The latest news from the Cloud Call Center Online Community. Sponsored by 3cLogic. Powered by TMCnet.
Today, 3CLogic announced that its line of cloud-based inbound and outbound call centers will be part of Ultimate Solutions Associates' home loan modification programs. 3CLogic is a major name in terms of cloud-based contact centers hosted on Amazon Web Services (News - Alert), and is looking to give Ultimate Solutions Associates a simple and easy to use call center experience for its representative.
Cloud computing offers such physical resources as processors and storage as online resources that can be accessed much like a utility (the electric company for example). Cloud solutions typically utilize some form of computer clustering to achieve this provision of resources, which can be granularly assigned to customers on demand. Many companies are taking a second look at operational overhead in this current economy. It is important to find a cloud computing provider that recognizes your needs and can accommodate your scalability requirements. Cloud computing is unique in that it allows you to scale up or down, on demand.
Companies searching for a viable customer service option without the cost of building out the physical call center may want to consider the potential in the cloud. The launch of a cloud call center allows for the optimization of key elements without the substantial overhead that can accompany an in-house solution.
When it comes to enhancing the effectiveness of sales campaigns for a majority of companies, the cloud has offered increased outreach and access to potential clients. Users have the devices and data that lend themselves to using the cloud as a tool and receiving those sales initiatives. And little do most users know but they are already immersed in cloud technology. Google apps, online music repositories, most media content and applications for mobile devices all have their roots in the cloud. And these are all prime venues for sales ventures.
Moving today's datacenters to a cloud environment requires critical configuration information to run the applications, IT management tools, and related software. In order for the migration to proceed smoothly, accurate information gathering related to configuration parameters, analytical data, etc. is critical. It's well known that successful cloud computing and deployment depend upon accurate performance and service level reports. Increasingly, modern configuration tools can be used to facilitate moves and smooth out the deployment process.
Cegedim Relationship Management stated that its cloud-based Mobile Intelligence for iPad and Xtelligence Analytics Suite is going to help Boiron USA gain a holistic 360-degree view of its customer databases.
LogicNow has launched a new cloud-based product, which company claims is set to bring any company in line with the modern-day needs to provide instant and scalable customer service, incident management and email handling solutions.